Privacy Policy
Last updated: April 2026
1. Introduction
Al-Hidaayah Platinum Travels (“we”, “us”, or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website or services.
2. Information We Collect
We collect information you provide directly to us, such as:
- Name, email address, phone number
- Travel preferences and booking details
- Passport and visa information (when processing bookings)
- Payment information (processed securely, not stored on our servers)
- Communications and correspondence with us
3. How We Use Your Information
We use your information to:
- Process and manage your Umrah or Hajj booking
- Communicate with you about your booking and travel arrangements
- Provide customer support
- Send you relevant updates about your journey
- Comply with legal obligations
4. Data Sharing
We do not sell, trade, or transfer your personal information to third parties except as necessary to deliver our travel services (e.g., airlines, hotels, visa processing authorities) or as required by law.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@alhidaayahplatinumtravels.co.uk.
7. Cookies
Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for more information.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@alhidaayahplatinumtravels.co.uk.